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Terms & Conditions

Terms and conditions

Effective date: 01/04/2026
Last updated: 01/04/2026

  1. About us

These Terms and Conditions apply to the website and services provided by CMS Clarity, trading as CMS Clarity, referred to in these terms as “CMS Clarity”, “we”, “us” or “our”.

Our contact details are:
Email: admin@cmsclarity.com
Business address: 4 Seaside Road St Leonards on Sea TN38 0AQ
Website: cmsclarity.com

  1. About these terms

These terms explain how you may use our website and how you may buy and use our services.

By using our website, placing an order, submitting a questionnaire, booking a consultation, or otherwise engaging with our services, you agree to these terms.

If you do not agree to these terms, you should not use our website or purchase our services.

  1. What CMS Clarity provides

CMS Clarity provides general informational support services which may include:

  • personalised reports based on information you provide;

  • general guidance intended to help you better understand your circumstances;

  • optional paid video or telephone consultations;

  • related website content, resources, and communications.

Our service is designed to provide clarity and information. It is not a substitute for tailored legal advice, representation, or regulated professional advice.

  1. Not legal advice

CMS Clarity does not provide legal advice, legal representation, or regulated legal services unless we expressly state otherwise in writing.

Nothing on our website, in any report, or during any consultation should be treated as:

  • legal advice;

  • a solicitor-client relationship;

  • a guarantee of any outcome with the Child Maintenance Service, a tribunal, or a court;

  • a substitute for obtaining advice from a suitably qualified solicitor, barrister, or other regulated adviser.

You remain responsible for any decisions you make based on the information we provide. If you need advice on your legal rights, legal obligations, court strategy, or representation, you should seek independent legal advice.

  1. Eligibility

You must be at least 18 years old to purchase our services.

By using our website or purchasing our services, you confirm that:

  • the information you provide is true, accurate, and not misleading to the best of your knowledge;

  • you are legally entitled to provide any information or documents you submit;

  • you will not use our website or services for any unlawful or improper purpose.

  1. Your order

When you place an order through our website, you are making an offer to purchase the selected service.

A contract is formed when we accept your order and confirm it by email or otherwise begin supplying the service.

We may refuse or cancel an order if:

  • the required information has not been provided;

  • we reasonably suspect misuse, fraud, or unlawful activity;

  • the service requested is outside our scope;

  • we are unable to complete the order for operational reasons.

If we cancel an order before work begins, we will normally refund any payment made.

  1. Fees and payment

The price of our services will be the price shown on our website or otherwise communicated to you before you place your order.

Payments must be made using the payment methods we make available.

Unless clearly stated otherwise:

  • all prices are in pounds sterling;

  • prices include VAT only where stated;

  • payment must be received before we begin work.

You are responsible for ensuring that your payment details are correct and that sufficient funds are available.

  1. Information you provide to us

To deliver our services, we may ask you to complete a questionnaire, provide documents, or supply other information.

You agree that:

  • the information you provide will be complete and accurate to the best of your knowledge;

  • you will not knowingly omit information that would materially affect the report or consultation;

  • you will only provide documents and personal data that are reasonably necessary for the service requested;

  • where you provide information about another person, you are entitled to do so.

We are entitled to rely on the information you provide. We are not responsible for errors, omissions, delays, or adverse outcomes arising from inaccurate, incomplete, outdated, or misleading information supplied by you.

  1. Reports

Any report we provide is based on the information available to us at the time.

Reports are intended for your personal use only unless we agree otherwise in writing.

Unless expressly stated otherwise:

  • reports are informational only;

  • reports reflect the facts and context provided by you;

  • reports may identify issues, options, questions, or practical next steps, but do not amount to legal advice;

  • reports do not guarantee any result or decision by any third party.

We may set estimated delivery times, but these are estimates only and not guaranteed unless expressly agreed.

  1. Consultations

Where we offer a video or telephone consultation:

  • the consultation is intended to discuss the report or your submitted information at a general informational level;

  • the consultation will be limited to the booked time unless we agree otherwise;

  • you are responsible for ensuring that you have a suitable device, internet connection, and private environment;

  • we may end or reschedule a consultation if there are technical issues, abusive behaviour, or other reasonable operational grounds.

Unless agreed otherwise, consultations are for the named customer only and may not be attended by additional persons without our prior consent.

  1. Cancellation and refunds

Your cancellation and refund rights are set out in our Refund Policy, which forms part of these terms.

Where applicable, you may have a statutory right to cancel within 14 days of entering into the contract. However:

  • if you ask us to begin the service during that 14-day period, you may be required to pay for the part of the service supplied up to cancellation;

  • if you ask us to supply digital content during that period and acknowledge that your cancellation right may be lost once supply begins, that cancellation right may end once supply starts.

Nothing in these terms removes or limits any statutory rights you have under applicable consumer law.

  1. Consumer rights

If you are a consumer, we will provide our services with reasonable care and skill.

Nothing in these terms seeks to exclude or restrict any right you have under consumer law, including rights that cannot lawfully be excluded or restricted. Unfair consumer terms are not binding.

  1. Acceptable use of the website

You must not:

  • misuse the website;

  • attempt to gain unauthorised access to systems or data;

  • upload malicious code or harmful material;

  • use the website in a way that is unlawful, abusive, defamatory, or fraudulent;

  • copy, scrape, republish, or commercially exploit website content except as permitted by law or by our prior written consent.

We may suspend or restrict access if we reasonably believe these terms have been breached.

  1. Intellectual property

All intellectual property rights in our website, branding, content, templates, and reports belong to us or our licensors unless stated otherwise.

When you purchase a report, we grant you a limited, non-transferable, non-exclusive licence to use that report for your own personal purposes.

You must not, without our written permission:

  • reproduce, sell, license, distribute, publish, or exploit our materials commercially;

  • remove branding, copyright notices, or disclaimers;

  • present our report as having been created by you or by another provider.

  1. Privacy and data protection

We process personal data in accordance with our Privacy Policy.

By using our website and services, you acknowledge that you have read our Privacy Policy.

Where you provide personal data about another person, you confirm that you are entitled to share that data with us for the relevant purpose.

  1. Third-party services and links

Our website or services may use or link to third-party platforms or providers, including payment processors, video call platforms, form software, hosting providers, or analytics tools.

We are not responsible for the content, availability, or separate terms of third-party websites or services that are outside our control.

  1. Service availability

We aim to keep our website and services available, but we do not guarantee uninterrupted or error-free access.

We may suspend, withdraw, update, or change all or any part of the website or services for business, technical, legal, or security reasons.

  1. Limitation of liability

Nothing in these terms excludes or limits liability where it would be unlawful to do so.

Subject to that:

  • we are responsible for losses you suffer as a foreseeable result of our breach of these terms or our failure to use reasonable care and skill;

  • we are not responsible for losses that were not foreseeable;

  • we are not responsible for business losses where our services are supplied for personal consumer use;

  • we are not responsible for losses caused by inaccurate or incomplete information supplied by you, your failure to act on independent professional advice, third-party systems outside our control, or events outside our reasonable control;

  • we do not guarantee any particular CMS, legal, financial, or court outcome.

Any clause in consumer terms must remain fair, and terms cannot exclude the statutory duty to carry out services with reasonable care and skill.

  1. Complaints

If you are unhappy with our service, please contact us using the details above and we will try to resolve the issue fairly and promptly.

  1. Changes to these terms

We may update these terms from time to time.

The version displayed on our website at the time of your order will usually apply to that order unless the law requires otherwise.

  1. Governing law

These terms are governed by the law of England and Wales, except that if you live in another part of the United Kingdom, you will also have the benefit of any mandatory protections available to you under the laws of that part of the United Kingdom.

  1. Contact

If you have any questions about these terms, please contact:

CMS Clarity
admin@cmsclarity.com
 

Suggested website note to place above the terms

These Terms and Conditions are provided as a general business template for CMS Clarity and are not legal advice. They should be reviewed and adapted for your exact business model, checkout flow, refund process, and consultation format before publication.

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